About Enapter and what we do:
Enapter is a rapidly-growing energy technology company with offices in Italy, Germany and Thailand. We develop and produce Anion Exchange Membrane (AEM) electrolysers that enable low-cost green hydrogen production at any scale.
Enapter’s mission is to make green hydrogen affordable and accessible to all. We are an international team that is united by a common vision and guided by our core principles – Urgency, Simplicity and Transparency. To find out more, please visit our company page (www.enapter.com/about).
We are looking for a Sales Support Engineer to join our Enapter Customer Projects Team in Pisa.
To be a successful Sales Support Engineer, you will need to have excellent technical skills and the ability to translate customer requirements in technical offers and solutions.. In addition to this, you will remain up-to-date with the company’s products, services and latest industry trends.
If you are as passionate about changing the world as we are then you are in the right place!
What role will you play in building a green hydrogen future?
- As the technical product expert of both single-cores and multi-cores, you’ll be responsible for identifying and resolving client concerns to successfully provide solutions to their inquiries, in partnership with your Sales colleagues
- As the technical product expert of both single-cores and multi-cores, you’ll be responsible for identifying and resolving client concerns to successfully provide solutions to their inquiries, in partnership with your Sales colleagues.
- Support customers during pre-sales by providing them with a thorough understanding of the technical product specifications and ensure a speedy response time to their queries
- Be the point of contact between the Sales, Customer Projects and Technical Office Teams
- Respond to bids and requests for proposals with the Bid Engineer, as well as preparing technical presentations and alignments
- Prepare offers for consulting services and follow up during the execution of the services.
- Drive single core partner certifications, coordinating with Sales and the Technical Office teams.
- Work in cooperation with our technical teams to continuously stay up-to-date with our product development roadmap and capabilities, as well as the new features and product iterations.
- Expand market awareness of our products and our industry experience by communicating the features and benefits of our products and services effectively
What do you need to help make our goals a reality?
- First things first: Enthusiasm for the part green hydrogen will play in tomorrow's world and Enapter's role in it
- Bachelor’s Degree in Engineering
- At least 2-5 years of work experience in a similar role
- Active listening skills and the ability to translate customer needs into technical solutions while explaining complex concepts in simple terms
- Experience managing technical projects in a fast-paced, unstructured environment
- Be able to keep a cool head and quickly solve problems
- High confidence in interactions with customers
- Availability and willingness to travel
- Strong verbal and written communication skills in English; Italian and German communication skills are a plus
- Technical understanding of standard engineering practices and safety standards is a plus
Why you’ll look forward to working with us:
- You’ll have the opportunity to help shape the future of energy in one of the most dynamic companies in the hydrogen industry
- The vision and the people: That's what our colleagues say they love the most about Enapter
- We love flat hierarchies and being able to collaborate with each other no matter what your role
- We want you to feel that you’re making a real difference, so you’ll have creative freedom and flexibility in how you work
- Working on an empty stomach is the worst. We offer lunch tickets and have restaurants close by that are affiliated. We also have kitchens with coffee machines to get your coffee fix!
- Optional access to health insurance to cover those unexpected visits to the doctor or specialist and optional access to a pension fund to help support your future savings goals! (In line with the current “C.C.N.L. settore Industria Chimica ” - National Collective Bargaining Agreement for the Chemical Industry sector)
- We want you to feel like part of the crew – because you are! All newcomers get decked out in Enapter merch that has been sustainably selected and sourced
- We celebrate our success together… often! You’ll frequently see snacks and healthy treats in the office
- An exciting working environment at our original R&D and production facility just outside of Pisa
We offer all the basics anyone can expect:
A competitive salary package based on the market and what you bring to the table, paid sick leave for both your physical and mental health and 33.5 days paid leave (including holidays, permissions and ROL) per year.
Think we might be the right fit?
Even if you don’t meet all of the requirements we’ve mentioned please still apply! We are always on the lookout for new talent and for those who are passionate about what we do!
We know that diverse groups are more productive and creative! As a company with a focus on R&D and rapidly implementing innovative technology, this is particularly important to us and why we embrace and celebrate diversity. We explicitly welcome any application that brings additional perspectives to Enapter. If you believe that you can draw from your unique background and experiences to bring something new to our team, please tell us about it. We look forward to hearing from you!